If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Usally most of the pin-codes of PAN India are serviceable as we use leading logistic partners to deliver your order. In case if the pincode used by you is not serviceable we may contact you to assist you further in this case.
“How can I know whether my order is confirmed and track it ?”
Please make sure that you follow below steps: Once the order is processed and is ready to ship you will recieve the order confirmation messgae and tracking details from your order manager. You can also track your order from the tracking page available on our website by entering the required details. For any tracking related queires you can connect with your order manager or on our helpline number.
“How Long Will It Take To Get My Package ?”
We dispatch the orders within 24 hours on normal working days. Usually it takes 2 to 5 days to deliver your order, in some cases if the order is from odd location and outskirts it might take extra 2 to 3 days to deliver the order. In case of any delays you can connect with your order manager or on our helpline number.
Cash on delivery has been temporarily suspended for all of our orders due to covid precautionary measures and to help our customers to save more on prepaid offers by providing discounts and offers.
“What are Online payments options available to make an order ?”
Various online payment options are available for our customer to benifit them. Such as : Net Banking from Axis bank, ICICI bank, HDFC bank, Bank of Baroda and many more. Upi Payments with G-pay, Paytm, Phone-pe, Amazon Pay, Airtel Money, Freecharge, Mobiwik and many more. Card Payments with Rupay, Visa, Master Card. Do we get any discounts or offers on orders ? Customers can avail discounts and offers during limited time deal hours or by applying coupon codes which are live on website. One can get bupmer discounts during festive season offers. For bulk orders discount and offers one can connect us on our helpline number.
“What if my money got deducted and my order is still not placed or confirmed ?”
This might be a very rare scenario due to some technical issues because all our paymenst are carried through secured payment methods. In such case one can connect with our customer support on our helpline number and our executive will do needful for you.
Return request can be placed within 10 days of the product delivery date by contacting your order manager or our helpline numebr. Once the return request is approved we shall connect with the customer and ask for the confirmation of re-packaging of the product. The product must be dismanteled by the customer and returned back in the original condition and packaging. Return pickup will be attamepted within 2-4 working days, once the product is rerturned back at our warehouse and is inspected by our team we will initiate refund for it. Return charges has to be borne by the customer itself for any reason requested beyond the reason mentioned below in replacement part. Amount from the refund may be deducted if we found that product is not up to the state and in original condition.
“How Can I Cancel Or Change My Order ?”
All orders can be cancelled until they aren't shipped and processed. If your has been successfully placed and amount has been paid and you need to change or cancel it, you must contact us within 12 hours. All orders are processed within 1-2 business days. After the order is processed there are no chances of cancelations, modification, color change or product change. If the item is refused at the time of delivery, there will be a deduction of to and fro freight charges before initiating the refund for the order.
“How can I claim my replacement / warranty ?”
We may offer replacment/compensation on the products that are defective or damaged during transit. Defects/damages with the product should be reported within 48 hours of product delivery. If the issue is reported, we will contact you and ask for the images and videos that clearly shows defect/damage and help us to investigate the issue and come up with a final resolution.
“Is there a cost for repairs or replacements covered under the warranty?”
Coming soon!
“Can I purchase an extended warranty for my chair?”
“Can I purchase an extended warranty after I have already bought my chair?”
“How do I apply to become a partner or affiliate?”
Share some basic information about yourself or your business, such as your name, email address, website URL, and any relevant social media profiles.to provide information about how you plan to promote the chair brand's products, such as through social media posts, blog articles, or email marketing campaigns
“Do you accept proposals for collaboration projects, and if so, how do I submit one?”
Collaboration proposals can be accepted according to your offer, you can share your project on info@SBCW.in
“Can I get customisation for my product?”
For Customisation contact 000000000
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